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Answer to FAQ
Your Question:

    How is the price or cost for data recovery determined?
or . . .   Why does it cost so much?

Our Answer:

From the perspective of potential users of data recovery service, the questioner is almost always looking for pretty much the same information with either of these two questions, but from our perspective they look a little different.  In response to the first one, the over-simplified, short description is simple enough:  our recovery engineers estimate the amount of labor time the given case will require for completion, and add to that a determination about costs for proprietary replacement parts that may be needed.  It is surprising to some people that the cost for performing data recovery has absolutely no relation whatsoever to the value placed upon that data by its owner.

As for the second question above, let's just say that there is considerably more nuance involved.  Data recovery is quite labor intensive, requiring the focused attention of individuals both highly skilled and expertly knowledgeable who possess a high level of competence.  This expertise is acquired through years of study and training, not only in electronic, but also in mechanical engineering — both initial and ongoing.  And, of course, that's not all.  Not surprisingly, intimate knowledge of hard disk drive function (along with other computer memory and data storage peripheral equipment technology) is, hopefully, a given.  After that there is hands-on, real-life apprenticeship.  Further adding to cost, in MicroCom's case, all work takes place in a fully equipped facility including a Class-100 cleanroom, complete with the appropriate high-technology instrumentation.  These realities mean that truly competent data recovery service — first-tier, full service, worldclass service — which by the MicroCom definition automatically and absolutely requires the knowledge and ability to implement proper procedures to preclude further, unnecessary damage to delicate magnetic data recordings which are usually already in a degraded state, cannot be obtained cheaply by means of a low-cost service.  The decision falls to you to select a service that will not place your valuable information in the way of further harm.

In every industry, and for every product, throughout the history of humankind, where there has been competition there have been those competitors who choose to compete by offering lower prices.  With rare exceptions, lower costs are made possible by providing lower quality.  With such items as consumer products, everyone knows the difference between high quality and cheap.  And that's OK, sometimes cheap is exactly what's called for.  Still, it's a bit different when it comes to services...  the less value you attach to your data, the more risk you'll be able to tolerate.  While cost-cutting leads to higher risks in terms of useful outcomes, there is also the element pertaining to the factor of human interaction that takes place during the course of any service being provided.  Over more than two decades of service, MicroCom has consistently chosen to provide high quality and value.  We have thousands of grateful clients who got what they paid for, and then some, and are happy to recommend us.  The continuing stream of gratitude makes it impossible for us to even think about changing our tune.

In practical, more visual terms, data recovery processes often involve drive disassembly, R/W head-slider "needle" replacement, manual intervention in drive operation (to prevent further media damage with a malfunctioning drive), and platter migration.  Impossible to visualize is the application of expert knowhow, artistry, and yes, passion, needed to rescue data lost in the death of a hard disk drive — what is today a relatively low cost electro-mechanical computer memory device — as it denies access to all of its previously stored data.

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